At MirrorSphere, we’ve always believed that our people are the heart of what we do. Whether we’re solving complex IT challenges, supporting our customers, or growing as a team, the strength of our business has always come from the incredible individuals who make up the MirrorSphere family.

Today, we’re thrilled to share some truly special news - our very own Chay, Operations Lead and customer favourite, has officially welcomed his first child into the world! Baby Dylan has safely arrived, and both mum (Shan) and baby are doing wonderfully.

A Project Like No Other

For those who know Chay, you’ll understand why this is such a celebrated moment within our team. He’s not just the operations engine behind the scenes - he’s the guy who always picks up the phone, the one who gets things done, and the friendly voice that our customers trust.

But as we all know, life isn’t just about work tickets and IT systems. Sometimes, life’s most important ‘projects’ happen outside of the office. And for Chay, this is undoubtedly his most successful deployment yet!

While we often talk about onboarding new team members, this is the first time we’ve had the privilege of welcoming someone quite so tiny. Dylan may not be logging into Microsoft 365 just yet, but we hear he’s already showing promising signs of being a future IT superstar.

First-Line Support in Training

We’ve joked within the team that Dylan might be ready to join our first-line helpdesk sooner than we think. Early reports from Chay suggest that Dylan has already mastered the core skills required:

✅ Ticket Raising: Instant notification (crying) whenever something needs attention.

✅ Escalation: Super quick to pass unresolved queries directly to Mum.

✅ Troubleshooting: Especially skilled in ‘nappy change’ scenarios - rapid problem resolution is key!

There’s even talk that Dylan has already implemented his own service-level agreements, particularly when it comes to milk delivery response times. As any new parent will know, meeting these SLAs can be quite a challenge!

Of course, while we’re enjoying the light-hearted comparisons, the real joy is simply seeing Chay and his family embark on this exciting new chapter.

The MirrorSphere Family Culture

Moments like this remind us why we’ve worked so hard to build a business where people feel like family — not just colleagues. Yes, we’re passionate about IT support, cybersecurity, and digital transformation, but we’re also passionate about the people behind the work.

Our customers often tell us that what sets MirrorSphere apart is the genuine care and attention we bring to every relationship. That’s no accident. It’s driven by people like Chay, who live and breathe our values every day.

So when something as wonderful as this happens, we don’t just post a quick announcement - we celebrate it properly, as a team.

Congratulations, Chay and Shan!

On behalf of everyone at MirrorSphere - your colleagues, your customers, and your extended network - we send our warmest congratulations to Chay and Shan on the safe arrival of baby Dylan.

This is truly your greatest delivery, your most precious build, and your best version 1.0 release yet.

We’re excited to see the future adventures that lie ahead for your growing family. And who knows - maybe one day Dylan will officially join the MirrorSphere team, headset and all!

For now, we’ll let you enjoy those precious early days, safe in the knowledge that your ‘first-line support’ team at home has everything under control.