Managed IT Services

Think of us as your own IT Department

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Managed IT Services

Our IT support services for small and medium businesses come with a wealth of experience. 

Our managed IT service will cover you for every eventuality – remote management, helpdesk support and security protection all come as standard, whichever package you choose.

Leaving You To Get On With Your Business

Our IT support services and maintenance is highly regarded by our existing customers. 

We help you maintain what can be complex data management applications to get the most out of them.

Helpdesk & IT Support

MirrorSphere provides flexible plans to suit any type of budget. Our plans cover almost all eventualities and are listed in the table below.

Need something more bespoke? Then please get in touch to discuss a model to better suit you and your environment.

We encompass all different types of desktop platforms, servers and mobile devices..

Save Money on your IT Contract

IT Support Services
 

  • Offering
  • Payment options
  • General
  • Telephone & email support
  • Dedicated response times & SLA's (i)
    Service Level Agreements allow us to respond within a dedicated time period.
  • Platform & software app support (i)
    Exchange, Office 365, Active Directory, Google Mail, Windows Desktops, Windows Servers, SharePoint, SQL Server, Mac and many more. Please speak to us if you have something specific to your industry and outside of the above.
  • User admin & account provisioning (i)
    If you have a new starter or a leaver we will ensure the account is created or deleted in accordance with your company standards.
  • Reporting & monitoring
  • Daily backup checks
  • Network patching
  • Onsite support (i)
    Where we cannot resolve an issue remotely with our managed service software we potentially have to attend site.
  • Server & PC rebuilds (i)
    Every now and again a server may well need to be provisioned or an operating System rebuilt on a desktop computer or laptop.
  • Management strategy
  • Dedicated engineers & account managers
  • IT strategy review meetings (i)
    Technology moves fast. It is imperative as your partner of choice for IT that we schedule regular meetings to let you know of any application or advancements in techonology would directly you enable to do more business.
  • Client portal (i)
    A Client portal enables you to keep track of all documentation, licences certificates and warranty information. A single pane of glass for everything.
  • Optional Extras
  • Onsite engineer
  • 24/7 support
  • MirrorSphere cloud backup (i)
    MirrorSphere cloud Backup covers all platforms and operating systems and applications for a minimal monthly charge. For more information, click here.
  • AntiVirus (i)
    BitDefender is our preferred Antivirus suite however we fully support McAfee, Symantec, Trend.
  • MirrorSphere secure remote (i)
    If you would like the option to allow users to connect to the internal network from anywhere in the world then MirrorSphere can allow a secure remote connection. This is done via a secure VPN link)
  • Infrastructure upgrades (i)
    There comes a time when the network or domain needs to refreshed and upgraded to provide support for vendor applications. Whether this comes in the form of an upgrade or data migration MirrorSphere has the skills and toolsets to provide this as a service.
  • Server/desktop platform refresh
  • Bespoke applications (i)
    If you have something off piste or have created internally in house then we can review this and provide a fixed cost against supporting this platform.
  • Server & PC rebuilds (i)
    Every now and again a server may well need to be provisioned or an operating System rebuilt on a desktop computer or laptop.
  • MirrorSphere disaster recovery (i)
    If it is critical for your business to keep running following a disaster then MirrorSphere provide the opportunity to allow resilience in your infrastructure.

What's Included?
  • Fully managed support
  • monthly upfront payment
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Already know exactly what you want?
You can contact us directly here.

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